Industries · Utilities

Networks, field work and costs in one set of books

Energy and gas suppliers, water and sewage operators, district heating and waste services run thousands of assets, material stores and field crews. Business Central links assets, field work, purchasing and finance. Customer billing based on meter readings stays in your billing system, while Business Central receives the totals and handles the business side.

In utilities, the real cost shows up on every asset

A pipe repaired three times in a year, materials bought for one job and used on another, a tariff justified with last year's figures — all of them start with costs that are not linked to an asset. When every job, material and crew hour is recorded against the asset that was worked on, you can see what each network and each service really costs.

Challenges

What challenges do utility operators face?

Common situations at energy, gas, water and heat suppliers.

  • Data on networks, meters and equipment is scattered across spreadsheets and folders
  • Materials and spare parts are missing exactly when a crew goes out to an emergency
  • Field work is planned over the phone and nobody knows what it cost
  • The cost of each service is worked out by hand when the tariff has to be justified
  • Customer billing and accounting are not connected
  • Reports for regulators and authorities are pieced together from several sources
What Business Central covers

Assets, field work and finance in one system

Standard Business Central features for utilities. The link to your billing and meter-⁠reading systems is analysed in the project.

Assets and networks

Every asset with its value, depreciation and history.

  • Fixed assets and depreciation
  • Major repairs and upgrades
  • Assets by locality and district
  • Asset insurance

Field work and maintenance

Emergencies, connections and inspections, with the materials and hours used.

  • Work orders
  • Planned maintenance
  • Crews and working hours
  • Cost of every job

Materials and purchasing

Material stock by warehouse and by crew.

  • Stock in warehouses and service vehicles
  • Minimum stock for emergencies
  • Orders and supplier contracts
  • Consumption per job

Investments and costs

Capital projects and the cost of every service.

  • Projects with budget and actuals
  • Dimensions: service, locality, district
  • Costs for tariff justification
  • Reports in Excel and Power BI
Benefits

What a utility company gains

Results depend on your processes and data quality. Here is what becomes possible.

The real cost of every service

Costs are visible by service, locality and asset — figures you can rely on when justifying the tariff.

Materials at hand

Minimum stock for emergencies is tracked in the system and consumption is posted to the job.

The history of every asset

Repairs, costs and depreciation of an asset are in one place when you decide whether to repair or replace it.

First step

Start from the business processes, not from licenses

Enter a few company parameters and instantly receive a preliminary project estimate.