Industries · Automotive

Vehicles, parts and service — in one set of records

A dealer or a repair shop handles thousands of parts, unique vehicles with VIN numbers, repair orders and suppliers paid in foreign currency. Business Central links sales, the parts warehouse, service and finance so you can see the margin on every vehicle and every service order.

In automotive, profit comes from parts and service

Vehicle sales bring volume, while parts and service bring steady income. When the parts stock, repair orders and invoicing live in different systems, labour hours and parts go unbilled. A shared record shows what happens to every vehicle and every order.

Challenges

Key Challenges for Car Dealers and Auto Service Centers

Common situations at dealers, parts distributors and repair shops.

  • Finding the right part or its substitute takes too long
  • Actual parts stock does not match the records
  • Not all labour hours and used parts reach the invoice
  • A vehicle's repair history is hard to find
  • The real cost of a vehicle, including freight and customs, is calculated by hand
  • Warranty cases and supplier claims are not tracked
What Business Central covers

Vehicles, parts and service in one system

Standard Business Central features for automotive businesses. Requirements specific to a car manufacturer are analysed separately.

Vehicle sales

Every vehicle is a unit with its own VIN, cost and margin.

  • Tracking by serial number (VIN)
  • Additional costs: freight, customs
  • Quotes and sales orders
  • Margin per vehicle

Spare parts

Accurate stock by warehouse and a quick search for the right part.

  • Supplier and manufacturer codes
  • Substitute parts
  • Warehouse bins
  • Replenishment by reorder point

Service and repairs

A service order brings labour and parts together in one invoice.

  • Service orders
  • History of every vehicle
  • Warranties and service contracts
  • Technician scheduling

Finance

Results by line of business: vehicle sales, parts, service.

  • Dimensions: business line, branch, brand
  • Foreign-⁠currency supplier payments
  • Receivables and collections
  • Fixed assets: workshop equipment
Benefits

What an automotive business gains

Results depend on your processes and data quality. Here is what becomes possible.

The right part, first time

Supplier codes and substitutes are linked to every item.

Labour reaches the invoice

Hours and parts from the service order are invoiced without recalculation.

Margin by business line

See separately what vehicle sales, parts and service bring in.

First step

Start from the business processes, not from licenses

Enter a few company parameters and instantly receive a preliminary project estimate.